Frequently Asked Questions
Find answers to common questions about our IT services
Common Questions
What areas do you cover?
We cover Malaysia nationwide and provide remote support across the entire Asia-Pacific region.
Do you offer remote support?
Yes, we provide fast and efficient remote support for most IT issues without requiring an on-site visit.
What are your support hours?
Our standard support hours are Monday to Friday, 9am to 6pm MYT. Emergency support is available outside office hours.
How quickly can you respond?
We aim to respond to all support requests within same business day. Critical issues are prioritised for immediate response.
Do you support both Windows and Mac?
Yes, our certified engineers support Windows, Mac, Linux and all major operating systems and platforms.
How do I request support?
You can reach us via phone at +60 12-535 9138, email at enquiry@servcom.my, use the contact form on our website, or chat with us directly on WhatsApp.
Do you support Multinational Companies (MNCs)?
Yes! We specialise in providing IT support and Smart Hands Services for multinational companies (MNCs) across the Asia-Pacific region. Whether you need consistent support across multiple office locations or a reliable regional IT partner, Servcom Solutions is your trusted choice.
Do you have local engineers in APAC countries?
Yes, we have local engineers stationed across multiple countries in the Asia-Pacific region. Our engineers are fluent in both English and their local language, ensuring clear communication and fast on-the-ground response wherever your business operates.
How much does IT support cost in Malaysia?
Our IT support pricing depends on the scope of services required. We offer flexible plans including monthly retainers for ongoing support and pay-per-use options for one-time requests. Contact us for a customised quote based on your business needs.
Do you offer monthly retainer or pay-per-use plans?
Yes, we offer both! Our monthly retainer plans are ideal for businesses that need consistent, ongoing IT support, while our pay-per-use option suits companies with occasional or project-based requirements. We’ll recommend the best fit based on your usage
What is Smart Hands service?
Smart Hands is an on-site IT support service where our certified engineers act as your remote team’s hands on the ground. This is ideal for MNCs and businesses that need physical IT tasks carried out at a location — such as equipment installation, cabling, hardware replacement, or troubleshooting — without sending their own staff.
Can you help with office IT relocation?
Yes! We provide end-to-end office IT relocation services, including planning, equipment dismantling, transportation coordination, reinstallation, and post-move testing. Our goal is to minimise downtime and ensure your IT environment is fully operational at the new location as quickly as possible.
Do you support WiFi installation and network setup?
Absolutely. We provide professional WiFi planning, installation, and configuration services for offices of all sizes. This includes site surveys, access point placement, network segmentation, and post-installation testing to ensure strong and reliable coverage throughout your premises.
Which APAC countries do you cover?
Beyond Malaysia, we provide IT support coverage across the Asia-Pacific region including Singapore, Indonesia, Thailand, Philippines, Vietnam, Japan, and South Korea. We work with trusted local partners in each country to ensure fast, on-the-ground response with engineers fluent in both English and their local language.
Do you support companies expanding into Southeast Asia?
Yes, this is one of our specialities. We help MNCs and growing businesses establish and maintain IT operations as they expand across Southeast Asia. Whether you’re setting up a new office in Singapore, Indonesia, or the Philippines, we can coordinate local IT support, infrastructure setup, and ongoing helpdesk services — all managed from a single point of contact.
How long has Servcom been in business?
Servcom Solutions was founded in 2016 and has been providing professional IT support and managed services for nearly a decade. Over the years, we have supported multinational companies, SMEs, and regional businesses across Malaysia and the Asia-Pacific region.
Are your engineers certified?
Yes, our engineers hold relevant industry certifications and have hands-on experience supporting diverse IT environments across multiple industries. We continuously invest in training to ensure our team stays current with the latest technologies and best practices.